1. How can I find out when a Warner Home Video DVD is to be released?
  2. How do I find out if a movie I want is available in widescreen/full screen format?
  3. I suspect the DVD I purchased is bootlegged, who can I contact to report this?
  4. How do I know if the DVD I want is the uncut theatrical release?
  5. Are public exhibitions of Warner Home Video DVDs permitted?
  6. If the movie I ordered is edited or scenes are missing can I obtain an uncut version?
  7. Do you have replacement DVD cases?
  8. Who do I contact regarding wrong information on a DVD cover?
  9. Can I get a catalog sent to me?
  10. I'm a journalist and would like to write a review of one of your titles, can you send me a free copy for this purpose?
  11. Can I place an order online and have it shipped internationally?
  12. Do you sell my personal information to marketing companies?
  13. How can I be sure your site is secure?
  14. Do you offer wholesale discounts to retail stores?
  15. I purchased a defective DVD - I returned it for a replacement but the replacement is defective as well. What can I do?
  16. If I have a question about the contents of the packaging for, or any advertisement relating to, one of your DVDs, who do I contact?
  17. Can I send a defective DVD I purchased at a retail outlet to you if the outlet will not accept it as a return?
  18. I've returned the defective DVD that I purchased at a retail outlet back to Warner Home Video - when can I expect a replacement?
  19. Is it possible for the quality of DVDs to differ from one DVD to another?
  20. If the movie I purchased had packaging that indicated a rebate coupon was included, but none was included, how can I obtain it?
  21. If I sent in a rebate coupon but never received my rebate back, what should I do?
  22. I saw a television commercial that advertised a collectible or a promotional item with my purchase - can I get the same offer through your online store?
  23. My DVD is missing the advertised booklet - who do I contact?
  24. Where can I find the UPC Code or proof of purchase "D" Tabs?

1. How can I find out when a Warner Home Video DVD is to be released?

Visit the Upcoming Releases Section of our online store for a full listing of titles being released over the next three months. You may also visit our online store at www.warnervideo.com to see a full listing of titles currently available.

2. How do I find out if a movie I want is available in widescreen/full screen format?

You may visit our online store at www.warnervideo.com to see a full listing of available titles. If you conduct a search for the title you are interested in, you will find all available formats.

3. I suspect the DVD I purchased is bootlegged, who can I contact to report this?

Please contact the Motion Picture Association at 1-800-NO COPYS.

4. How do I know if the DVD I want is the uncut theatrical release?

You may visit our online store at www.warnervideo.com to see a full listing of available titles. If you conduct a search for the title you are interested in, you will find all available formats.

5. Are public exhibitions of Warner Home Video DVDs permitted?

No, Warner Home Video DVDs are for private home use only.

6. If the movie I ordered is edited or scenes are missing can I obtain an uncut version?

You may visit our online store at www.warnervideo.com to see a full listing of available titles. If you conduct a search for the title you are interested in, you will find all available formats. It may be that an uncut version is not available on DVD.

7. Do you have replacement DVD cases?

At this time we do not offer replacement cases or packaging.

8. Who do I contact regarding wrong information on a DVD cover?

Warner Home Video at 4000 Warner Blvd., Burbank California 91522: Attn: Business Affairs

9. Can I get a catalog sent to me?

We do not offer a printed catalog however you may visit our online store at www.warnervideo.com for a full listing of our titles available on DVD.

10. I'm a journalist and would like to write a review of one of your titles, can you send me a free copy for this purpose?

If you are with the Press, you can visit our Business-to-Business website and register to receive updates regarding all Warner Home Video releases.

11. Can I place an order online and have it shipped internationally?

Although anyone may browse through our store, due to contractual restrictions and/or various international regulations, your shipping address must be within the United States, Puerto Rico or US Territories.

12. Do you sell my personal information to marketing companies?

Your privacy is important to us. To better protect your privacy, please read our Privacy Notice explaining our online information practices.

13. How can I be sure your site is secure?

Warner Home Video is very sensitive to your concerns regarding the security of using your credit cards to purchase products over the Internet. Safeguarding your privacy is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) technology which encrypts your information while it is being transferred over the Internet for security. We also use encryption technologies to protect the security of your credit card and password information while we are processing your order.

14. Do you offer wholesale discounts to retail stores?

If you are a retailer wanting to purchase Warner Home Video products for resale, please contact your video wholesale distributor and inquire about ordering our products.

15. I purchased a defective DVD - I returned it for a replacement but the replacement is defective as well. What can I do?

Please return the product to us so that our technical department can review it. Please note that the DVD must be returned in its original case. If you are returning a box set, you must also send the whole box set back. Please return to the following address: Warner Home Video, 4000 Warner Blvd., Burbank, CA 91522: Attn: Business Affairs. Once the product is received and reviewed someone will be in touch. Please remember to include your contact information.

16. If I have a question about the contents of the packaging for, or any advertisement relating to, one of your DVDs, who do I contact?

Warner Home Video at 4000 Warner Blvd., Burbank California 91522: Attn: Business Affairs

17. Can I send a defective DVD I purchased at a retail outlet to you if the outlet will not accept it as a return?

Please return the product to us so that our technical department can review it. Please note that the DVD must be returned in its original case. If you are returning a box set, you must also send the whole box set back. Please return to the following address: Warner Home Video, 4000 Warner Blvd., Burbank, CA 91522: Attn: Business Affairs. Once the product is received and reviewed someone will be in touch. Please remember to include your contact information.

18. I've returned the defective DVD that I purchased at a retail outlet back to Warner Home Video - when can I expect a replacement?

Please allow 4-6 weeks for delivery.

19. Is it possible for the quality of DVDs to differ from one DVD to the another?

Yes. This is especially the case when the content consists of relatively older footage.

20. If the movie I purchased had packaging that indicated a rebate coupon was included, but none was included, how can I obtain it?

Contact Warner Home Video's customer service department at 1-866-488-4640.

21. If I sent in a rebate coupon but never received my rebate back, what should I do?

Contact Warner Home Video's customer service department at 1-866-488-4640.

22. I saw a television commercial that advertised a collectible or a promotional item with my purchase - can I get the same offer through your online store?

Yes.

23. My DVD is missing the advertised booklet - who do I contact?

Contact Warner Home Video's customer service department at 1-866-488-4640.

24. Where can I find the UPC Code or proof of purchase "D" Tabs?

The UPC Code is generally on the back of the DVD or VHS. Tab D is on the inside spine of the DVD. It is located in the crease of the DVD when you open it.